Home / F.A.Q.

F.A.Q.

    1. What is the best way to contact you?
    2. What is your return/exchange policy?
    3. When will my items ship?
    4. Are your products made in the USA?
    5. Do you offer custom  screen printing services?
    6. Do you have a catalog?
    7. Do you ship to Alaska or Hawaii?
    8. Is my information secure, how do you protect my privacy?

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1) What is the best way to contact you?

As we are a United States based Clothing Line mainly operating online  the best method to contact us is by email at info@jamescottapparel.com. However, if you prefer to speak to us by phone you can call (317) 721.8857 between the hours of 9:00am – 4:00pm eastern time. If we are unavailable or on the phone, or busy with another customer please leave us a message!

2) What is your return/exchange policy?

All sales are in US dollars $.  All sales are final. We do not accept returns, but will make exchanges on product if there is no damage to product. We have a 30 day exchange policy for all  James Scott Apparel products.

If for whatever reason you’re not happy with your purchase, just follow the instructions below. All we ask is that you send the items back to us in the same condition in which you received it.

  • Please email us (info@jamescottapparel.com ) or call us within 30 days from the date you received the order.
  • Products must be in the condition you received them.
  • Once your return is received and inspected by our product inspectors (usually within 72 hours of receipt), your exchange will be processed.
  • You may NOT exchange goods if they are  dirty, damaged, discontinued, or closeout items.
  • You must get prior approval before sending back.
  • Restocking charges will be assessed on returned bulk or custom order, dirty/damaged items, items marked as not returnable, and/or discontinued items. Restocking fees will be a $5.00 minimum or 10% of the item returned.
  • Free Shipping offers, are for domestic retail internet orders only.
  • Free returns do not apply to ‘discount rack’ items or other non-returnable items.
  • Gift Certificates can not be returned, refunded, or redeemed for cash.

3) When will my items ship?

We strive to ship all items in a timely matter, however, back orders do occur. We have recently increased our inventory to help reduce back orders. Below you will find our Standard Shipping Terms:

Our Standard Shipping Terms are as follows: Most orders ship within 3-4 business days however we ask that you please allow up to 10 business days for estimated shipping date of in stock items. Items marked as special order can take up to 4 weeks. In the event of a back order, shipping may take longer due to production schedules. We ship small orders by USPS.

4) Are products made in the USA?

YES, many of our products are made in the USA. We do have a handful of select items that are made in the Americas, and then a smaller amount made overseas.  We use a few suppliers throughout the country to design and deliver each piece that we sell.

5)Do you offer custom screen printing services?

Please contact us for more information. To get an accurate quote I would need the image, size, & number of items being screen printed.

6)Do you have a catalog?

As of August of this year we DO now have a look book that you can see many of our items and get SKU numbers for ordering.  Follow the link here

7) Do you ship to Alaska or Hawaii?

Yes, we do. In fact we do sell and ship internationally. Shipping rates may very based on location, and time frame may very based on location.

8) Is my information secure, how do you protect my privacy?

Your information is secure! We use the most up to date security technologies to create a secured connection for all transactions. Also…we never store credit card information in our computers so even if someone could get into our computers they would find nothing! We do not share ANY personal information that we receive on our website, your email address, mailing address and all other information is kept private!

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Time and time again people have asked “Who is this person named James Scott?” James Scott is of course an idea, not a person in particular. James Scott is the person every young adult is looking to be, emulate, hangout with, or date. Sexy, Bold, Sophisticated, Different, Energetic, Eclectic, Passionate, Driven, Debonair, Well dressed, Chic, Elegant, Dapper, and Vintage. These are all words that equally describe not only the brand, but the individuals who wear the brand. We profess that you should stand out from the rest, and the physical brand you wear on your person should emulate that as well. Our materials are exemplary, and we simply ask, wear one of our shirts, and you’ll know the  quality difference instantly.  James Scott Clothing & Apparel – passion, loyalty and excellence.

#WhoIsJamesScott?